Why Choose Our Tech Support
We specialise in patient, calm tech help that meets you where you are. From first-time users to seasoned device owners, we explain everything clearly and step-by-step so you feel more confident with your technology every step of the way.
Our Services
Technology should make life easier — not more frustrating. We help seniors feel confident using phones, computers, email, Wi-Fi, and smart devices, with patient, judgment-free support.
📱 Device Setup & Support
Get your device working the way you want — without confusion or frustration.
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Smartphone Help (iPhone & Android) — Setup, apps, syncing, settings, and basic troubleshooting.
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Tablet & Computer Assistance — Aid with both tablets and laptops/desktops, including system settings, updates and everyday tasks.
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Printer Setup & Fixes — Install, configure, and repair common printer issues so you can print with confidence.
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Smart TV & Streaming Setup — Connect and configure your smart TV, apps and streaming services.
🌐 Internet & Connectivity
Stay connected with help that gets your network working the way it should.
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Internet & Wi-Fi Setup — Configure home networks and troubleshoot connection problems.
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Zoom & Video Call Setup — Walkthroughs for video conferencing tools so you can stay in touch with family, friends and colleagues
🔐 Account & Security Assistance
Feel confident and safe online with organised accounts and secure habits.
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Email Setup & Troubleshooting — Configure accounts, fix sync issues, and optimise settings.
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Password Recovery & Organisation — Helpful guidance for recovering accounts and keeping track of passwords safely.
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Scam Prevention & Safety Tips — Practical advice to recognise and avoid common tech scams and threats.
🛠️ Maintenance & Optimisation
Keep your devices running smoothly with basic upkeep and performance help.
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Device Clean-Up & Basic Maintenance — Remove clutter, organise apps, and optimise performance for everyday reliability.
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App Installation & Guidance — Help installing and learning how to use apps you need — without the confusion.
…And More Tech Help When You Need It
Technology doesn’t always fit neatly into categories, and that’s okay. If you’re dealing with something that isn’t listed above, there’s a good chance we can still help.
This includes things like:
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One-off tech questions you just need explained clearly
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Help learning new features after an update
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Guidance choosing apps, devices, or subscriptions
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Fixing small issues that are hard to describe but easy to solve with the right support
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Walking you through tasks step-by-step, at your pace
If you’re unsure whether your issue is something we handle, just ask. Our goal is simple: make your technology work for you, not against you.
What kind of tech issues do you help with?
We help with everyday technology problems, including phones, computers, tablets, Wi-Fi, email, printers, smart TVs, apps, video calls, and general device setup. If it involves personal or home technology, there’s a good chance we can help.
If you’re not sure your issue fits, just ask.
Do I need to be tech-savvy to get help?
Not at all. Our support is designed for people of all experience levels. We explain things slowly, clearly, and without jargon. You’ll never be made to feel rushed or embarrassed for asking questions.
How does a support session work?
We talk through your issue, identify what’s going wrong, and guide you step-by-step to fix it. We can also show you how to do things yourself in the future, if you’d like. Sessions are focused on solving your specific problem, not upselling unnecessary services.
Can you help me remotely?
Yes. Many issues can be solved remotely using screen sharing or guided instructions. We’ll walk you through how to connect safely and make sure you’re comfortable before we begin.
What if my problem isn’t listed on your website?
That’s completely fine. Technology issues don’t always fall into neat categories. If you’re stuck, confused, or something just isn’t working the way it should, reach out and we’ll let you know how we can help.
Do you help with passwords and account access?
Yes. We can help with password resets, account recovery, and organising your login information in a safer, more manageable way. We’ll also share tips to help prevent future lockouts.
Is my personal information safe?
Your privacy and security matter. We only access what’s necessary to help you, and we never store personal information without your consent. We’re also happy to explain best practices to keep your devices and accounts secure.
How long does a session usually take?
It depends on the issue, but many problems can be resolved in a single session. More complex setups or learning sessions may take longer. We’ll always be upfront about what to expect.
What if I need help again later?
That’s perfectly okay. Many people come back as new questions come up or when they get a new device. There’s no pressure to remember everything at once.
How do I get started?
Simply contact us through the website and tell us what you need help with. We’ll take it from there and make the process as easy as possible.
Let Us Help You Today
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(541) 480-4667
Olympia • Lacey • Tumwater • Hawks Prairie • Yelm • DuPont • Tenino • Rochester
Remote support available anywhere in the U.S.